Return policies

Returns Policies

Our policy lasts 5 days after the product has been received.  If 5 days have gone by since your reception, unfortunately we can’t offer you an exchange. No refund, only an exchange or credit note.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Except for a purchase of used item

To complete your return, we require a receipt or proof of purchase.   

-Items with obvious signs of use will not be refund, except for item purchased used

-Any item that is returned more than 5 days after delivery will not be exchange

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then we will process to your exchange or we will issue a credit note under your name that can be used for a future purchase. 

To return your product, you should mail your product to: 325 Rue Marais local 150 Québec ,Qc, G1M 3R3.

You will be responsible for paying on your own shipping costs for returning your item. Shipping costs are non-refundable. 

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